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Manage Orders

View, filter, search, and manage all your payment orders.

Overview​

The order management system provides comprehensive tools to monitor and manage all payment orders.

Viewing Orders​

Order List​

View all orders with:

  • Order ID
  • Merchant Order ID
  • Amount
  • Status
  • Creation date
  • Payment date (if paid)

Order Details​

View detailed information:

  • Full order information
  • Payment transaction details
  • State history
  • Webhook delivery status

Filtering Orders​

By Status​

Filter by order state:

  • Unpaid (0)
  • In Progress (1, 2, 3)
  • Success (4)
  • Failed (-1)
  • Expired (-2)
  • Cancelled (-3)

By Chain​

Filter by blockchain:

  • Ethereum
  • Polygon
  • BSC
  • TRON
  • Other supported chains

By Date Range​

Filter by:

  • Creation date
  • Payment date
  • Custom date ranges

Searching Orders​

Search by:

  • Order ID (payOrderId)
  • Merchant Order ID
  • Customer wallet address
  • Transaction hash

Order Operations​

Cancel Order​

Cancel unpaid orders:

  1. Select order
  2. Click "Cancel"
  3. Confirm cancellation
  4. Order moves to cancelled state

View Transaction​

View on blockchain explorer:

  • Click transaction hash
  • Opens in block explorer
  • View full transaction details

Best Practices​

  1. Regular Monitoring: Check orders regularly
  2. Filter Usage: Use filters to find specific orders
  3. Status Tracking: Monitor order states
  4. Export Data: Export order data for reporting

Next Steps​

Managing orders? Learn about Order States →